The Technical Support Page
This page contains links to various technical support pages. You can also use this page to give Ivanti feedback for future product releases.
This page also lists system data about your Ivanti Endpoint Security Server.
Viewing the Technical Support Page
Navigate to this page to access out-of-program technical support pages.
- From the Navigation Menu, select Help > Technical Support.
- Review the page.
Technical Support Page Buttons
The Technical Support page features a button to download the most recent OS packs. OS packs are files used detect operating systems.
The following table describes each button.
|
Button |
Function |
|---|---|
|
Regenerate OS Packs |
Regenerates and synchronizes the relevant information for each of the operating systems supported by Ivanti Endpoint Security. For additional information, refer to Regenerating OS Packs. |
|
Export |
Exports the page data to a comma-separated value (.csv) file. For additional information, refer to Exporting Data. Important: The Enhanced Security Configuration feature for Internet Explorer suppresses export functionality and must be disabled to export data successfully. Pop-up blockers in Internet Explorer or other supported browsers may also suppress export functionality and should be disabled. |
|
Detail... |
Opens a dialog that displays a detailed list of Microsoft Directory Access Components product and file versions. For additional information, refer to MDAC File Version Information. |
Technical Support Options
Ivanti provides access to various out-of-program technical support pages. Use these pages to communicate with Ivanti. Click each link to open a new window to a support page.
Contact Technical Support: When having difficulty using Ivanti Endpoint Security or any of its modules, send an email to Ivanti technical support to open a ticket. Support staff will help you resolve your issues.
Access Product Knowledge Base: The Ivanti Knowledge Base contains release notes for defects, hot fixes, frequently asked questions, how-to procedures, and troubleshoot information for the Ivanti software portfolio.
Access Product Web Site: The Ivanti corporate Web site for Ivanti Endpoint Security includes information about its software portfolio and how it can benefit your enterprise. It also contains helpful information about how to identify and prevent IT security issues.
Ask a Question: If you have questions about Ivanti Endpoint Security or other Ivanti software, contact us.
Request a Patch: If you need a patch to keep your enterprise secure, send a message using our feature request page.
Request a Feature: If you want a new feature to improve your Ivanti Endpoint Security user experience, send them using our feature request page.
Server Information
These fields list general information regarding the Ivanti Endpoint Security server. The following table describes the Server Information fields.
|
Field |
Description |
|---|---|
|
Name |
The name of the server Ivanti Endpoint Security (Ivanti Endpoint Security) is installed on. |
|
URL |
The URL of the server Ivanti Endpoint Security is installed on. |
|
Serial Number |
The serial number used by Ivanti Endpoint Security. |
|
Operating System |
The operating system installed and running on the Ivanti Endpoint Security server. |
|
Operating System Service Pack |
The service pack applied to the operating system, if applicable. |
|
Operating System Version |
The operating system version number. |
|
Installation Date |
The date and time Ivanti Endpoint Security was installed. |
|
Last Connected |
The date and time Ivanti Endpoint Security last connected to the Global Subscription Service (GSS). |
|
Subscription Service ID |
The ID assigned to Ivanti Endpoint Security upon registration with the GSS. |
|
Replication Service Version |
The replication service version number. |
|
Last Agent Connection |
The date and time a registered Ivanti Endpoint Security Agent last connected to the Ivanti Endpoint Security server. |
|
Total Agents Registered |
The total number of agents registered with Ivanti Endpoint Security. |
|
Storage Volume Free Space |
The amount of free disk space on your storage volume. |
|
System Root Free Space |
The amount of free disk space on your system volume. |
|
IIS Version |
The Internet Information Services (IIS) version installed. |
|
.NET Version |
The .NET Framework version(s) installed. |
|
MDAC Version |
The Microsoft Data Access Components (MDAC) version. The Detail button adjacent to the field opens the MDAC File Version Information dialog. |
|
SQL File Version |
The SQL Server file version installed. |
|
SQL Version |
The SQL Server version number followed by detailed information. |
Viewing the MDAC File Version Information Dialog
Navigate to this dialog to view MDAC file version information.
You can access this dialog from the Technical Support page.
- From the Navigation Menu, select Help > Technical Support.
- Click Detail.
The MDAC File Version Information dialog opens. -
View the MDAC file version data.
MDAC File Version Information
The MDAC File Version Information dialog lists the individual .dll files included within the version of Microsoft Data Access Components (MDAC) installed on your Ivanti Endpoint Security server. To open this dialog, click the Detail button within Component Version Information.
The following table describes the contents of the MDAC File Version Information dialog.
|
Column |
Description |
|---|---|
|
File Name |
The name of the MDAC .dll file. |
|
Product Version |
The product version number of the file. |
|
File Version |
The file version number of the file. |
Suite Version Information
Suite Version Information displays the version number of Ivanti Endpoint Security (Ivanti Endpoint Security), each platform component installed, and each module component installed.
The following table describes each Suite Version Information field.
|
Field |
Description |
|---|---|
|
Server Suite Version |
The version number of Ivanti Endpoint Security installed on your Ivanti Endpoint Security server. |
|
Core Version |
The version number of the Ivanti Endpoint Security core installed on your Ivanti Endpoint Security server. |
|
Module Version |
The name and version number of a Ivanti Endpoint Security module installed on your Ivanti Endpoint Security server. A field appears for each module installed on your server. |
Regenerating OS Packs
This task re-generates the file used during Discover Applicable Updates tasks that determines if patches apply to an endpoint. You'll rarely need to regenerate OS packs because this process occurs during the daily replication. You'll likely only use this process for troubleshooting purposes.
Regenerate OS packs from the Technical Support page.
- From the Navigation Menu, select Help > Technical Support.
- Click Regenerate OS Packs.
A dialog displays, asking you to acknowledge the regeneration. - Click OK.
A dialog displays, asking you to acknowledge that the regeneration has been scheduled. - Acknowledge the scheduling by clicking OK.
The OS pack regeneration is scheduled. It runs the next time the server communicates with the Global Subscription Service. During regeneration, no Discover Applicable Updates tasks occur.
Exporting Technical Support Data
You can export the data listed on the Technical Support page for reporting and analytical purposes.
Exported data includes Technical Support Options, Server Information, and Suite Version Information. To export this data, select Help > Technical Support and click Export. For additional information, refer to Exporting Data.