Working with Email Notifications

From the Email Notifications page, you can define the email addresses that receive notifications. You can also define the events and values that trigger notification emails.

• Configuring Alert Settings
• Creating Email Notifications
• Editing Email Notification Addresses
• Deleting Email Notification Addresses
• Testing Email Notifications

Configuring Alert Settings

Alert settings are values that trigger the Ivanti Endpoint Security server to send email notifications. Define these values for preventive maintenance purposes.

Define alert settings from the Email Notifications page.

1. From the Navigation Menu, select Tools > Email Notifications.
2. In the Outgoing Mail Server (SMTP) field, type the name of your outgoing mail server.

   The outgoing mail server is not an alert setting value, but is necessary to define email notification addresses.

3. Define the Low System Disk Space options.
   This alert setting defines when email notifications are sent due to low system disk space.
   1. Type a value in the Alert When Below x MB field (1-99999).
   2. Type a value in the Check Disk Space Every x Interval field (1-999).
   3. Select an interval from the Check Disk Space Every x Interval list (Minute(s), Hours, Days).
4. Define the Low Storage Disk Space options.
   This alert setting defines when email notifications are sent due to low storage disk space.
   1. Type a value in the Alert When Below x MB field (1-99999).
   2. Type a value in the Check Disk Space Every x Interval field (1-999).
   3. Select an interval from the Check Disk Space Every x Interval list (Minute(s), Hours, Days).
5. Define the Low Available License Count options.
   This alert setting defines the number of available licenses that Ivanti Endpoint Security must drop below before an email notification is generated.
   1. Type a value in the Alert for any Module That Falls x Licenses field. (1-999).
   2. If applicable, select the check box and type a value in the While License Count Remains Low, Send a Reminder Email Every x Interval field (1-99).
6. Define the Upcoming License Expiration options.
   This alert setting defines the number of days before an email notification is generated to upcoming license expiration.
   1. Type a value in the Alert for any Licenses That Will Fall Within x Days field (1-99).
   2. If applicable, select the check box and type a value in the While Licenses Aren't Renewed After This Alert, Send a Reminder Email Every x Interval field. (1-99).
7. Define the Failed to Clean, Quarantine, Delete Virus/Malware options.
   This alert setting defines the threshold that initiates email notifications due to virus/malware cleanse, quarantine, deletion failures.
   1. Type a value in the At least x Virus/Malware Actions Failed Across All Endpoints field.
   2. Type a value in the Affecting at Least x Endpoints field.
   3. Type a value in the Within a Period x Interval field.
   4. Select a value from the Within a Period x Interval list (Minutes, Hours, Days).
   5. Type a value in the Send This Email Notification at Most Once Every x Interval field.
   6. Select a value from the Send This Email Notification at Most Once Every x Interval list (Minutes, Hours, Days).
8. Define the Virus/Malware Detected options.
   This alert setting defines the threshold that initiates email notifications due to detected viruses/ malware.
   1. Type a value in the At least x Virus/Malware Actions Failed Across All Endpoints field.
   2. Type a value in the Affecting at Least x Endpoints field.
   3. Type a value in the Within a Period x Interval field.
   4. Select a value from the Within a Period x Interval list (Minutes, Hours, Days).
   5. Type a value in the Send This Email Notification at Most Once Every x Interval field.
   6. Select a value from the Send This Email Notification at Most Once Every x Interval list (Minutes, Hours, Days).
9. Select an Antivirus Alert Summary option.
   Complete one of the following sets of sub-steps to select an option.

   Option	Steps
   To send status emails daily:	Select the Send Status Email Once a Day at time option. Type a time in the Send Status Email Once a Day at time field in the following format: hh:mm AM/PM.
   To send status emails weekly:	Select the Send Status Email Once a Day at time option. Select a day from the Send Status Email Once a Week on day list. Type a time in the Send Status Email Once a Week on time field in the following format: hh:mm AM/PM.

10. Click Save.
    Your alert setting values are saved.

Creating Email Notifications

You can configure your mail server to alerts to people when system events occur. Define email notification recipients for preventative maintenance and administrative purposes.

Prerequisites:

Complete Configuring Alert Settings.

Create email notifications from the Email Notifications page.

1. From the Navigation Menu, select Tools > Email Notifications.
2. Click Create.
   A new row displays in the Email Notifications table.
3. Type an email address in the Notification Address field of the new row.

   The server does not validate email addresses.

4. Select the email notifications you want the address to receive.
5. Click Save.
   The email address and the selected notifications are saved. The address will receive a notification when system events occur.

Editing Email Notification Addresses

After an email notification address is created, you can edit the email address itself, or you can change notification types it receives.

Edit email notification addresses from the Email Notifications page.

1. From the Navigation Menu, select Tools > Email Notifications.
2. From the Notification Address column, edit the desired email address fields.
3. Select or clear E-Mail Notification check boxes.
4. Click Save.

Deleting Email Notification Addresses

Delete email notification addresses that no longer need notification of Ivanti Endpoint Security events. Delete email notification recipients from the Email Notifications page.

1. From the Navigation Menu, select Tools > Email Notifications.
2. Select the notification addresses that you want to delete.
   The Delete button become active.
3. Click Delete.
   The Message from web page opens indicating the selected recipients have been removed.
4. Click OK.
   The notification address is deleted. An email that confirms the deletion is sent to the selected email addresses. Afterward, notification emails are not longer sent.

Exporting Email Notification Data

You can export email notification data to a comma separated value (.csv) file for reporting and analytical purposes.

All data on the page is exported. To export email notification data, select Tools > Email Notifications and click Export. For additional information, refer to Exporting Data.

Testing Email Notifications

Testing email notifications ensures that defined email addresses and Ivanti Endpoint Security are properly configured for alerts. If a test fails, you should first verify that the email address is typed correctly in the Email Notifications table. If it is, you should then examine email and Ivanti Endpoint Security settings.

Prerequisites:

An email address must be added to the Email Notifications table. Test email notifications from the Email Notifications page.

1. From the Navigation Menu, select Tools > Email Notifications.
2. Select the notification address(es) that you want to test.
   The Test button become active.

   When the Select All check box is selected, all items become checked within the list and the Test button becomes active.

3. Click Test.
   A notification informs you that the test email was sent. Acknowledge the notification by clicking OK. Access the applicable email address to ensure the notification was successful.