Agent Notifications
The Ivanti Endpoint Security agent displays notifications to alert users of agent actions.
|
Type |
Description |
|---|---|
|
System Tray Notification |
System tray notifications usually display information that a routine agent action has completed. |
|
Notification Dialogs |
Notification dialogs, which are dialogs that display on the endpoint desktop, are notifications that display when the agent makes an significant action. For example, when an endpoint user tries to open a denied application, the Blocked File dialog opens, informing the user that the application is blocked. |
System administrators can create or edit Agent Policy Set to hide the agent icon and notifications. For additional information, refer to one of the following topics:
About the Hide Agent Control Panel Policy
By default, the Ivanti Endpoint Security agent creates an easily accessible system tray icon on its host endpoint. Endpoint users can use this icon to access the Agent Control Panel. However, you can use agent policy sets to hide this icon and most of the agent UI.
Often, endpoint users are unaware that the Ivanti Endpoint Security agent is present on their endpoints. Therefore, when the agent alerts users to its presence, they may try to tamper with the agent because they think it is malicious in nature.
However, you can control Agent Control Panel accessibility by defining the Hide Agent Control Panel policy setting when creating or editing an agent policy. Applying this policy can reduce agent-related IT help requests or eliminate unauthorized uninstall attempts.
To hide the Agent Control Panel from endpoint users, set the Hide Agent Control Panel policy to True when creating or editing an applicable agent policy set. For additional information, refer to the following topics:
Note:
- This policy will not take effect until the agent is restarted.
- When set to True, endpoint users can still open the Agent Control Panel using Windows Control Panel.
- This policy can hide only the Ivanti Endpoint Security Agent for Windows. Agents installed on Linux, Unix, or Mac endpoints cannot be hidden.
- This policy cannot hide the Patch Agent or the Ivanti Device and Application Control Agent. Patch Agent and Ivanti Device and Application Control Agent UI controls will continue to display on endpoints with the Patch and Remediation module or Device Control module installed.
The following table lists all visible portions of the Ivanti Endpoint Security agent UI according to module, and then lists whether that portion can be hidden using agent policy sets.
Although the Agent Control Panel cannot be called using system tray icon, endpoint users can still open the Agent Control Panel using Windows Control Panel. When a user opens the Agent Control Panel using Windows, the Agent Control Panel and the system tray icon display until user logs off. The Agent Control Panel and the system tray icon will be hidden again the next time the user logs on.
|
Module |
Notification |
Hideable |
|---|---|---|
|
Core |
Agent Control Panel |
Yes |
|
System Tray Icon |
Yes |
|
|
Application Control |
Local Authorization |
Yes |
|
|
Blocked Application Dialog |
No |
|
AntiVirus |
Definition Update Notification |
Yes |
|
Virus and Malware Alert Notification |
Yes |
|
|
Scan Now Start/Stop Notification |
Yes |
|
|
Scan Summary Dialog |
Yes |
|
|
Email Notifications |
No |
|
|
Server Notifications |
No |
|
|
Patch and Remediation (Patch Agent) |
Patch Agent Dialog |
No |
|
Install Notification Dialog |
No |
|
|
Reboot Notification Dialog |
No |
|
|
Device Control (Ivanti Device and Application Control Agent) |
Reboot from Install Notification Dialog |
No |
|
Ivanti Device and Application Control Agent Settings Dialog |
No |
|
|
Ivanti Device and Application Control System Tray Icon |
No |
|
|
Device Connect Notifications |
No |
|
|
Encryption Dialogs |
No |