Service Manager powered by HEAT
New Features
The following new features and updates are included in this release. Not all features are available to customers using older versions.
Release 2017.3
Feature | Description | * | Help Topic Link |
---|---|---|---|
Adding a background image |
Customize the Self Service Mobile interface by uploading a background image |
C |
|
Updated default searches |
The default search for the Incident business object is now set to All Active Incidents. Edit this from the business object to change the setting. |
C | |
Resource Management |
When installed, this quick action allows you to see the calendar view of an employees schedule. If it will be used with Project and Portfolio management, the PPM package must be imported and installed before the Resource Management package. |
M |
|
Endpoint Manager Remote Control |
Allows an Endpoint Manager service desk analyst with appropriate authentication, to remotely control the desktop for a customer using ISM.
|
C |
Using Endpoint Manager Remote Control
|
RapidReports
|
Once configured, this feature introduced in ISM 2017.3 allows you to create a report with one click. |
C |
|
Endpoint Manager Connector |
After downloading an app from the ISM App store, this functionality allows you to import data from Endpoint Manager (EPM) databases to the ISM database. |
Release 2017.2
Feature | Description | * | Help Topic Link |
---|---|---|---|
Remote Control session for EMP | Allows a Service Desk analyst with remote control rights to Endpoint Manager (EPM) to open a remote control session. | ||
Discovery | Administrators can enable LanProbe on Gateway server installation |
Release 2017.1
Feature | Description | * | Help Topic Link |
---|---|---|---|
Updated default searches | Updated the way the system searches and changed the way results are ordered in the Knowledge Center for Self-Service users. | ||
Rolling back default searches | You can also roll back the search model to the version available prior to Release 2017.1 by creating a new global constant that will disable (or re-enable) the feature. |
Defining a New Global Constant for Full Text Search Relevancy |
|
Updated default searches | Added a field for specifying a default saved search for a business object. | ||
Self Service Mobile | The administrator role can now change default settings for the following items on the My Items pages: Filter, Sort Dir, and Items per page. |
* See Legend below.
Legend
A | This feature automatically appears upon upgrade; usually smaller enhancements that do not disrupt daily use for existing customers. |
C | This feature is immediately available to all customers but must be specifically configured. |
M | This feature is not available to existing customers and must be manually configured. This is typical of certain types of metadata changes that could adversely affect existing deployments. This content may be available as a package in the Ivanti App Store. |
N | This feature immediately available to new installations and not to existing customers. |
P | This feature is restricted to, and relevant for, on-premise deployments only. |
S | This feature is restricted to, and relevant for, Cloud deployments only. |
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