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Users can create incidents and other business objects (such as problems, changes, and Knowledge Base articles) by email. By default, Ivanti Service Manager includes a business object to use to create an incident using email but to create other business objects, you must create additional inboxes and provide users with a template.
Ivanti Service Manager stores the configuration for an email service provider as a service business object in the Ivanti Service Manager Configuration Database, while tenant-specific configurations are stored within each tenant database.
The email service sends emails using the individual SMTP configuration for the tenant.
The Ivanti Service Manager email service only supports HTML and plain text. It does not support rich text format (RTF).
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