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Attaching a Backout Plan to a Change

1.Log into the Service Desk Console.

2.Open a change record.

3.Do one of the following to add a backout plan (file) to a change record as an attachment:

•Click the Attachment tab and click New Attachment.

•Click the Details tab and click Attach file.

4.View the backout plan along with other attachments from the Details tab.