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Change State Transitions Reference
Administrators can create additional statuses to meet the business needs of your organization.
|
From State |
To State |
When ... |
|
--- |
Logged |
The change is created. |
|
Logged |
Requested |
The change requester requests change by updating the status to requested (or done by quick action). |
|
Logged |
Canceled |
The change requester cancels the change by updating the status to canceled (or done by quick action). |
| Proposed | Optional. Use when the change require financial approval. Attach business cases and scope of change documents when in this state. | |
|
Requested |
Pending Approval |
The Change Manager reviews the change and updates the status to pending approval, which triggers the change approval workflow (for certain change types). |
|
Requested |
Denied |
The Change Manager reviews the change and updates the status to denied. |
|
Requested |
Canceled |
The Change Manager cancels the change request. (The change cannot be canceled by the requester after it is requested.) |
|
Pending Approval |
Denied |
The change is denied by the approvers (depends on the Get Approval block for the approval, if all approvers must approve for a change to be approved). |
|
Pending Approval |
Canceled |
The Change Manager cancels the change. (The change cannot be canceled by the requester after it is requested.) |
|
Pending Approval |
Scheduled |
The change is approved. |
|
Pending Approval |
Deferred |
The Change Manager defers the change. |
|
Scheduled |
Implemented |
The change is implemented (all tasks completed). |
|
Scheduled |
Canceled |
The Change Manager cancels the change. (Change cannot be canceled by the requester after it is requested.) |
|
Implemented |
Closed |
The change is closed. Post-implementation review is conducted. |
|
Deferred |
Requested |
The change requester requests a previously requested change that is in deferred state. |
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