Service Manager powered by HEAT

About Configuring the HEAT DSM Legacy Integration

Before you can install software through a service request or incident in Ivanti Service Manager, you must synchronize the software between HEAT DSM and Ivanti Service Manager. (See About Synchronizing Software Packages and Sets.) The software must also be activated on Ivanti Service Manager. (See Activating Software Packages, Software Sets, and Operating System Sets.)

Service Desk Analysts periodically synchronize software packages to keep the list up to date. After manually activating packages, sets, and operating systems, Service Desk Analysts can install or provision a software package on a managed computer.