Service Manager powered by HEAT

Viewing Configuration Items in the HEAT DSM Managed Software - Legacy Workspace

Service Desk Analysts can open the DSM Managed Software - Legacy workspace to view (but not change) managed software, its status, and other information.

1.Log into the Service Desk Console.

2.Open the DSM Managed Software - Legacy workspace to view the following information:

•Software synchronization and activation status.

•Software parameters.

•Whether a package is uninstallable.

•Whether approval is required for a package.

•Whether a package or set is published to the Self-Service Portal.