Service Manager powered by HEAT
Managing Gateway Workspace Settings
•Viewing and Setting a Gateway or Central Gateway
•Viewing the List of Agent Tasks
•Updating Administrative Credentials
•Managing the Client Task Subnets
About Managing Gateways
Gateways allow you to scan your network and create records about the devices and machines. You can install more than one gateway; however, you can only set one gateway as the central gateway. If any tasks (for example a RemoteScan) cannot associate to a specific gateway, the task is automatically assigned to the central gateway.
All gateways communicate directly with the server, except when a Gateway proxy is configured. The client agents communicate to the gateway proxy which in turn "collects" the data and relays the messages to the main server.
Once the gateway is successfully installed it sends its own data to the main server and a configuration item record is created for the gateway machine. Open the Gateway workspace to find a list of all the gateways.
The Data Center Edition Gateway is bundled with Netscan which allows you to scan within a subnet (IP range), and with VMHA (Virtual Machine Host Auditor) which discovers virtual machines using a host/guest model. NetScan is only available on the Data Center Edition Gateway.
ISM Discovery Managers can manage settings from the Gateway workspace.
Viewing and Setting a Gateway or Central Gateway
From the Gateway workspace, you can specify a central (or default) gateway computer. If the agent task of a client cannot be assigned to any gateway, the system uses the gateway identified as the central gateway as the fallback.
The system selects the closest matching gateway to a client computer based on the IP address of the client computer. If the subnet of the client falls within the IP range of a gateway, it is associated with that gateway. If a client does not match the subnet range of any other gateway, then the client defaults to the central gateway.
1.Log in to the application as a ISM Discovery Manager, ISM Discovery Analyst, or administrator.
2.Open the Gateway workspace. The system displays a list of gateway computers or displays a default gateway computer record.
If Central Gateway is checked in the Details tab, the computer is the central gateway.
3.To make another computer the central gateway, select the record, then click Select/Deselect as Central Gateway icon in the toolbar.
4.Double-click a computer on the list to view details.
| Field | Description |
|---|---|
| Edition | The computer name registered as the gateway. |
| Settings Version | The number of times that the gateway record has been updated. |
| Settings Last Deployed On | The date and time when the gateway record was updated. |
| Central Gateway |
If checked, this gateway is a fallback to handle tasks if no other gateway is found. |
| Sync Active Directory OUs | Check this option to sync Active Directory organizational units with ISM Discovery organizational units. |
| Do not create CI if NetScan interrogation fails | If this option is checked, and a device is discovered through a ping query, NetScan will not report or create a configuration item for the device, if it cannot also be discovered with either WMI or SNMP queries. |
5.Click the Computer tab to view data about the gateway computer. The computer on which the gateway is installed gets automatically audited after the gateway is installed. The Computer tab is populated only when auditing is completed.
6.To open the computer record, select the record and click Go to.
Viewing the List of Agent Tasks
Many of the tasks that you perform within the Inventory workspace are scheduled as agent tasks, for example updating gateway settings. You can cancel an agent task if it has not yet started or is in pending status.
Tasks that are in the pending or in progress status are set to expire if they are not processed within the default expiration time, which is seven days.
Follow these steps to view the list of agent tasks:
1.Log in to the application as a ISM Discovery Manager.
2.Open the Gateway workspace. The system displays a list of gateway computers or displays a default gateway computer record.
3.Open the gateway to manage. The system displays the Gateway workspace.
4.Select the Agent Tasks tab to see the list of tasks.
Updating Administrative Credentials
To scan or deploy agents from the gateway computer to other machines, you must provide credentials that have administrator privileges on the client machines.
1. Log in to the application as a ISM Discovery Manager.
2.Open the Gateway workspace. The system displays a list of gateway computers or displays a default gateway computer record.
3.Open the gateway to manage. The system displays the Gateway workspace.
4.From the Administrative Credentials tab, change the user name and password as needed, then click Update.
5.From the toolbar, click Deploy Settings. The credentials are updated and the settings are deployed.
Managing the Client Task Subnets
The Client Task Subnets tab controls which computers the gateway manages. It only handles tasks such as deploy agent for computers that reside in the specified subnets (unless it is the central gateway).
The specified gateway should have access to the subnets that you specify here. If there are multiple gateways, the client subnet decides which gateway handles the task.
1.Log in to the application as a ISM Discovery Manager.
2.Open the Gateway workspace. The system displays a list of gateway computers or displays a default gateway computer record.
3.Double-click to open the gateway to manage. The system displays the Gateway workspace.
4.Select the Client Task Subnets tab to see the subnet in which the gateway resides. It specifies the range of IP addresses within the subnet. For example, 192.172.0 covers the entire subnet 192.172.
5.Click New Record. The system displays the New Gateway Subnet window.
6.Enter information into the fields.
| Field | Description |
|---|---|
| Name | The name of the subnet. |
| IP Address | The IP address in the subnet range. An example is 192.172.0. |
| Subnet Mask | The subnet mask that defines the subnet range. An example is 255.255.255.0. |
7.Click Save.
8.From the toolbar, click Deploy Settings. The settings are deployed.
Data center edition gateways have access to Netscan and are able to scan virtual machines. See Using Netscan.
Deploying the Agent Tab
You can select options to deploy agents from the Deploy Client Agent Tab
The specified gateway should have access to the selected target types. If there are multiple gateways, the client subnet decides which gateway handles the task.
1.Log in to the application as a ISM Discovery Manager.
2.Open the Gateway workspace. The system displays a list of gateway computers or displays a default gateway computer record.
3.Open the gateway to manage. The system displays the Gateway workspace.
4.Click the Deploy Agent tab.
5.Select a deploy target type from the list.
6.Enter the appropriate information in the Deploy To field.
| For Target of Type | Description |
|---|---|
| Computer List | The name or IP address, such as VirtualMachine-002 or 192.168.3.2. |
| Domain List | Domain names, such as heatsoftware.com or lumension.com. |
| IP Address Range List | The IP address range, such as 192.168.0.1-192-168.0.254 . |
7.Enter credential information for the User Name and Password fields.
8.Click Deploy Settings. The system deploys the settings.
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