Service Manager powered by HEAT
Default Incident Templates
These templates can be used for creating incidents.
•Account Lockout - Domain
•Account Lockout - HR System
•Backup Failure
•Cannot Access Shared Drive
•Cannot Open Microsoft Outlook
•Desktop Application Failure
•Mobile Phone - Email Issue
•No Dial Tone on My Phone
•PC is Very Slow
•Printer Out of Toner
•Printer Paper Jam
•Voicemail Problem
•VPN Connection Failure
To view the list of incident templates, open an incident and click Apply Template.
Account Lockout - Domain
Status
|
Logged |
Service
|
Desktop service
|
Category
|
Account lockout
|
Urgency
|
Medium
|
Impact
|
Low |
Summary
|
Cannot login to Windows
|
Account Lockout - HR System
Status
|
Logged |
Service
|
HR system
|
Category
|
Account Lockout
|
Urgency
|
Medium
|
Impact
|
Low
|
Summary
|
Cannot Login to Performance Review System
|
Backup Failure
Status
|
Logged
|
Service
|
Data Service
|
Category
|
Data Loss
|
Urgency
|
Medium
|
Impact
|
Medium
|
Summary
|
Daily Backup Failure
|
Cannot Access Shared Drive
Status
|
Logged |
Service
|
Desktop Service
|
Category
|
Network Folder Failure
|
Urgency
|
Medium
|
Impact
|
Medium
|
Summary
|
Cannot access Shared Drive
|
Cannot Open Microsoft Outlook
Status |
Active |
Service |
Email Service |
Category |
Client Failure |
Urgency |
Medium |
Impact |
Low |
Summary |
Email Down |
Desktop Application Failure
Status |
Logged |
Service |
Desktop Service |
Category |
Application Error |
Urgency |
|
Impact |
Medium |
Summary |
Desktop Application Failure |
Mobile Phone - Email Issue
Status |
Logged |
Service |
Desktop Service |
Category |
Connection Failure |
Urgency |
Medium |
Impact |
Low |
Summary |
Email problem on mobile smart phone |
No Dial Tone on My Phone
Status |
Logged |
Service |
Desktop Service |
Category |
No Dial Tone |
Urgency |
High |
Impact |
Low |
Summary |
No dial-tone on my phone |
PC is Very Slow
Status |
Logged |
Service |
Desktop Service |
Category |
Performance Issue |
Urgency |
Medium |
Impact |
Low |
Summary |
PC is very Slow |
Printer Out of Toner
Status |
Logged |
Service |
Desktop Service |
Category |
Printer Failure |
Urgency |
High |
Impact |
High |
Summary |
Printer - Out Of Toner |
Printer Paper Jam
Status |
Logged |
Service |
Desktop Service |
Category |
Printer Failure |
Urgency |
High |
Impact |
High |
Summary |
Printer is Jammed |
Voicemail Problem
Status |
Logged |
Service |
Desktop Service |
Category |
Telephone Failure |
Urgency |
Medium |
Impact |
Low |
Summary |
Voicemail Problem |
VPN Connection Failure
Status |
Logged |
Service |
Mobile Communication |
Category |
Connection Failure |
Urgency |
High |
Impact |
Low |
Summary |
VPN Connection Failed |