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Knowledge Business Object Reference

The following tables list the default definitions of the Knowledge business object.

Knowledge Business Object Field Descriptions

Knowledge Business Object Relationship Definitions

Knowledge Business Object Layouts

Knowledge Business Object Forms

Knowledge Business Object Quick Actions

Knowledge Business Object Searches

Knowledge Business Object Field Descriptions

Display Name

Type

Size

Description

AttachmentData

Binary File

n/a

Control for attaching indexed documents to the article that can be indexed and searched (if the attachment is a format that can be indexed).

AttachmentData_
Filename

Text

256

Attachment file name.

AttachmentData_
Filetype

Text

10

Attachment file type.

Author

Text

100

Used in the case where the article author is not the creator. Defaults to the login ID of the article creator.

Category

Text

50

One of the knowledge categories.

Collection

Text

50

The knowledge collection.

CountFeedback

Number

8 digits

Number of times users answered "This solved my problem" question.

CountHelpful

Number

8 digits

Number of times users answered yes to "This solved my problem".

CountNotHelpful

Number

8 digits

Number of times users answered no to "This solved my problem".

CountView

Number

8 digits

Number of views from users in the Self-Service Portal.

CreatedBy

Text

200

Login ID of the person who created the article.

CreatedDateTime

DateTime

n/a

Date and time when the article was created.

Details

Text

Unlimited

Description of the knowledge article.

DisplayText

Text

350

Text displayed for knowledge article.

EffectiveDate

Date

n/a

Date at which the article is effective and should be published for user access. Currently there are no actions associated with this date.

Environment

Text

200

The knowledge environment.

Expiration

Date

n/a

Date at which the article is no longer considered valid.

KnowledgeType (FRS_KnowledgeType)

Text

30

Specifies the type of knowledge.

IsBusinessApproval
Required

Boolean

Y/N

Specifies whether approval is required from the business unit.

IsPresentationApproval
Required

Boolean

Y/N

Specifies whether approval is required from the presentation unit.

IsTechnicalApproval
Required

Boolean

Y/N

Specifies whether technical approval is required.

Keywords

Text

200

Allows keyword entry to assist in searches.

KnowledgeNumber

Number

8 digits

Knowledge article ID number.

KnowledgeVersion

Number

4 digits

Knowledge article version number.

LastModBy

Text

200

Login ID for the last person to modify the article.

LastModDateTime

DateTime

n/a

Date and time when the article was modified.

NextReviewDate

Date

n/a

Date used by the workflow engine to determine when the article review period has ended. If the article approval yes vote criteria has not been met by this time the article is considered to have failed the review process and is set to rejected status.

Owner

Text

200

User who created the article.

OwnerEmail

Text

100

Email address of the owner.

OwnerTeam

Text

30

Owner team.

OwnerType

Text

30

Owner type.

PublishedDate

Date

n/a

Date published.

RecID

Text

32

Record ID.

RetiredDate

Date

n/a

Date when the article was moved into the archived status.

Status

Text

50

The knowledge status.

SubCategory

Text

100

The knowledge subcategory.

Title

Text

300

Article title.

UserRating

Number

10 digit, 2 decimal

Average value for the user ratings.

Knowledge Business Object Relationship Definitions

Child Object

Binding

Cardinality

FRS_KnowledgeAssocAttachment

contains

zero or many

AuditHistoryRelationship

contains

zero or many

CIAssociatedFRS_Knowledge

associated

zero or many

FRS_KnowledgeAssociatedFAQ

associated

zero or many

FRS_KnowledgeAssociatedFRS_Approval

associated

zero or many

FRS_KnowledgeAssociatedWorkflowInstance

associated

zero or many

FRS_KnowledgeAssociatedFRS_Knowledge

associated

zero or many

IncidentAssocFRS_Knowledge

associated

zero or many

FRS_KnowledgeContainsJournal

contains

many

FRS_KnowledgeContainsKMFeedback

contains

many

FRS_KnowledgeAssociatedProblem

associated

zero or many

FRS_KnowledgeAssociatedTask

associated

zero or many

Knowledge Business Object Layouts

Layout

Context

Default Role

Associated Forms

FRS_Knowledge

Create, publish, archive, and manage knowledge articles.

Knowledge Manager

KnowledgeStatus

KnowledgeRepositories

KnowledgeCategory

KnowledgeSubCategory

KnowledgeEnvironment

Profile.Employee

StandardUserTeam

Knowledge Business Object Forms

Name

Purpose

FRS_Knowledge

Main FRS_Knowledge edit.

FRS_Knowledge.Brief

Brief preview below list (browse).

Knowledge Business Object Quick Actions

Name

Action

Archive Knowledge Article

Change article status to archived.

Article Feedback

Create new KMFeedback business object.

Publish Knowledge Article

Update status to published. Run for workflow instance.

Submit for Review

Change article status to in review.

Create Assignment

Change owner team to knowledge management. Change summary to Knowledge Article for Review.

Knowledge Business Object Searches

Name

Criteria

Articles created in the last 30 days

Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(LastThirtyDays())

Articles created this month

Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(StartOfThisMonth())

Articles modified in the last 30 days

Find 'FRS_Knowledge' where: FRS Knowledge# LastModDateTime Greater or Equal $(StartOfThisMonth())

Articles published this month

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Published

AND

Find 'FRS_Knowledge' where: LastModDateTime Greater or Equal $(LastThirtyDays())

Articles rejected this month

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Rejected

AND

Find 'FRS_Knowledge' where: LastModDateTime Greater or Equal $(LastThirtyDays())

Articles retired this month

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Expired

AND

Find 'FRS_Knowledge' where: RetiredDate Greater or Equal $(LastThirtyDays())

Articles this year

Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(StartOfThisYear())

Articles updated this month

Find 'FRS_Knowledge' where: FRS Knowledge# LastModDateTime Greater or Equal $(StartOfThisMonth())

Articles with pending actions

Find 'Task' where: Task# Status Equal to Logged

OR Task# Status Equal to Assigned

OR Task# Status Equal to Accepted

Articles with solved incidents

Find 'Incident' where: Incident# Status In List Closed, Resolved

My authored articles

Find 'FRS_Knowledge' where: FRS Knowledge# Author Equal to $(CurrentLoginId())

All articles

Find 'FRS_Knowledge' where: FRS Knowledge# RecID Is Not Empty

Articles archived this month

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Archived

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Articles in draft this month

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Draft

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Articles in review this month

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to In Review

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Articles reviewed this month

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Reviewed

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Articles with feedback

Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback

Articles with feedback in last 30 days

Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback

AND

'KM_Feedback' CreatedDateTime Greater or Equal $(LastThirtyDays())

Articles with feedback this month

Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback

AND

'KM_Feedback' CreatedDateTime Greater or Equal $(StartOfThisMonth())

My owned articles

Find 'FRS_Knowledge' where: FRS Knowledge# Owner Equal to $(CurrentLoginId())


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