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Publishing a Knowledge Article

When a knowledge article goes through the approval process and is approved, the system updates the status of the knowledge article to reviewed. A Knowledge Manager then has the option to review the knowledge article again or promote it to published status.

Only a Knowledge Manager can promote an article to published status.

Follow these steps to promote a knowledge article to the published status:

1.Log in to the application as a Knowledge Manager.

2.Open the Knowledge workspace or select the Knowledge tab in a parent business object.

3.Select the knowledge article.

4.From the Status field drop-down list, select Published or click Publish Knowledge Article from the toolbar.

The system updates the Published Date field with the current date.