Service Manager

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Working with the HEAT Discovery Configuration and Management Workspace

In Service Manager Release 2016.2, we introduced a new HEAT Discovery Configuration Management workspace for Discovery. This workspace provides a portal for the workspaces, configurations, queues, and diagnostics necessary to manage your installation of Discovery. The tab must be added to your role before you can see it.

Some functionality available from this portal can only be accessed and configured by administrators.

•Items in the HEAT Discovery Configuration Workspace

•Adding the HEAT Discovery Configuration Workspace to a Role

Items in the HEAT Discovery Configuration Workspace

The Discovery Configuration workspace consists of a panel linked to other workspaces that Discovery Managers, Discovery Analysts, and administrators use to manage and configure discovery tasks. The items are:

Item	Workspace/Tool	Description
Business Object	Gateway	Creates and manages gateways and gateway settings.
	CI	Creates and manages IT assets (configuration items).
Config	Inventory Settings	Creates and manages inventory settings.
	CI Location	Creates and manages configuration item locations.
	Asset Data Mapping	Sets up data mappings between audit message data fields and asset (configuration item) data fields.
Queues	Message Queue	Lists audit and task messages that are being processed or that are queued for processing.
	Message Queue Journal	Lists audit and task messages that have been processed. This list is an archive that can also be used to diagnose issues if any, and is periodically trimmed.
Diagnostics	Logs	Lists logs. Best Practice/Quick Tip: To easily find a log, use the Service Name column to group similar logs.
	Discovery Diagnostic Tool	Tool to diagnose (troubleshoot) Discovery issues. It performs a number of tests and detects communication failures between services that are part of Discovery.
Tools	Discovery Migration Tools	Steps you through the process to migrate records from Discovery Release 9.3.x and later, to Discovery using the Discovery Release 9.x connector.

Adding the HEAT Discovery Configuration Workspace to a Role

1.From the Configuration Console, select Configure > Users and Permissions > Roles and Permissions.

2.Click the role to add this workspace to. The system displays the Role Details workspace.

3.Click the Top Level Tabs tab.

4.Click the Discovery tab under the Tab Title column.

5.Edit the name to HEAT Discovery Configuration.

6.Click Save.

7.Return to the Service Desk Console. Refresh the application to see the HEAT Discovery Configuration workspace.