Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Navigating Through Ivanti
About the Home Page
When you log in to Service Manager, the Home page is displayed with widgets and reports configured for the logged in user role.
Home Page
Your interface might look different based on the settings provided by your administrator. For example, the colors and the exact modules might not be the same for all user roles.
Using Mobile Devices
Service Managercan be used on most mobile devices, including tablets and smart phones, through a browser. All procedures described in this online help apply to mobile devices.
Main Workspace Parts
Top Header Bar for the Self-Service Portal
Top Header Bar for Administrators
The top header bar has the following components:
•Workspace list - click and select the workspace from the list.
•Social Board button - click, to open the Social Board page.
•Workspace selectors - click on any workspace selector to open it. Only workspaces applicable for the logged in user role will appear.
•More workspace selectors - click, to view additional workspaces. You can also search for workspaces here.
•Logged in user name - click, to change password, locale or picture.
•Logged in user role - click, to change user role. Only configured user roles for the logged in user will be displayed.
•Online help button - click, to view the online help.
•Logout button - click, to log out of Service Manager.
Tabbing Between Fields
Once in a form, you can tab from one field to the next. The exact tab order is set by the administrator.
Starting from the top of the form, you can tab through the controls in the header, then enter the first field in the Detail form.
Press Tab to go forward and Shift + Tab to go backwards through the fields.
Using Full-Screen Mode
You can hide the top header bar by entering full-screen mode. (This is different than pressing F11 on your keyboard. When you press F11, you still see the header bar with the top-level tabs.) In full-screen mode, you do not see the header bar and top-level tabs; you only see the current business object record or workspace. This is useful when you need to display more vertical space, such as if you are working in 1024x768 where there is limited vertical space.
1.To the right of the Log in button, click the small upward pointing triangle. The system displays the full screen confirmation window.
2.Click Allow to enter full-screen mode.
3.Press ESC on your keyboard to get out of full-screen mode.
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