Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Announcements and FAQs

•About Announcements and FAQs

•Viewing and Searching Announcements and FAQs

About Announcements and FAQs

Announcements allow you view the messages sent out to the entire organization, all user roles can view announcements. But only user roles with the right access and permission can create Announcements. And FAQs are answers to some common queries that are available for you to refer to find solutions or workarounds to your problems or queries before raising incidents.

Announcements and FAQs are displayed on the Home page in the Self Service portal.

Viewing and Searching Announcements and FAQs

1.Log in to Service Desk Console.

2.To view Announcements and FAQs, open its respective workspace.

A list of announcements and FAQs is displayed. Click on a record to view its details.

3.To search for announcements or FAQs, enter a keyword in the Search bar of the respective workspace and click the Search icon or press the ENTER key.

The matching results are displayed.

4.You can also search using Saved Searches. For more info, click Saved Searches.

You can only view announcements and FAQs from the Self-Service Portal when the Alert and Search add-ins are enabled by the administrator.