Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Attaching a Backout Plan to a Change

1.Log into the Service Desk Console.

2.Open a change record.

3.Do one of the following to add a backout plan (file) to a change record as an attachment:

•Click the Attachment tab and click New Attachment.

•Click the Details tab and click Attach file.

4.View the backout plan along with other attachments from the Details tab.