Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Configuring the Change Calendar

Significant changes are subject to Change Approval Board meetings and approval. A change is added to the change calendar after it has been approved at the regular CAB meeting. The CAB must have time to review and approve the change before the CAB meeting. As a result, if the next CAB meeting is scheduled too soon for a proper review, the change must be scheduled after the next CAB meeting.

Major changes are subject to CAB meetings and approval as well as management committee approval. Standard and minor changes are routine and can be scheduled and made without prior approval from the CAB. An emergency change can be made and then later approved by the Emergency CAB (ECAB).