Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Default Release Templates
These templates can be used for creating Release business objects.
•Major Master Location-Based Release
•Major Master Feature-Based Release
•Major Phase Feature-Based Release
•Major Phase Location-Based Release
•Microsoft Office 2010 Deployment
•Microsoft Windows 7 Migration
•Microsoft Windows Server 2008 Security Patch Deployment
Emergency
| Field | Description |
|---|---|
| Status | Draft |
| Type | Emergency |
| Team | Release Management |
| Urgency | High |
| Impact | High |
| Priority | 1 |
Major Master Feature-Based Release
| Field | Description |
|---|---|
| Status | Draft |
| Type | Major |
| Scope | Master |
| Phase | Feature Based |
| Team | Release Management |
| Urgency | Medium |
| Impact | Medium |
| Priority | 3 |
| Default Tasks | |
| Release and Deployment Planning | |
| Release Review and Closure | |
Major Master Location-Based Release
| Field | Description |
|---|---|
| Status | Draft |
| Type | Major |
| Scope | Master |
| Phase | Location Based |
| Team | Release Management |
| Urgency | Medium |
| Impact | Medium |
| Priority | 3 |
| Default Tasks | |
| Release and Deployment Planning | |
| Build and Test Release | |
| Service Testing and Pilot | |
| Release Review and Closure | |
Major Phase Feature-Based Release
| Field | Description |
|---|---|
| Status | Draft |
| Type | Major |
| Scope | Phase |
| Phase | Feature Based |
| Team | Release Management |
| Urgency | Medium |
| Impact | Medium |
| Priority | 3 |
| Default Tasks | |
| Build and Test Release | |
| Service Testing and Pilot | |
| Deployment Preparation | |
| Deployment | |
| Early Life Support | |
Major Phase Location-Based Release
| Field | Description |
|---|---|
| Status | Draft |
| Type | Major |
| Scope | Phase |
| Phase | Location Based |
| Team | Release Management |
| Urgency | Medium |
| Impact | Medium |
| Priority | 3 |
| Default Tasks | |
| Deployment Preparation | |
| Deployment | |
| Early Life Support | |
Major Standalone Release
| Field | Description |
|---|---|
| Status | Draft |
| Type | Major |
| Scope | Standalone |
| Team | Release Management |
| Urgency | Medium |
| Impact | Medium |
| Priority | 3 |
| Default Tasks | |
| Release and Deployment Planning | |
| Build and Test Release | |
| Service Testing and Pilot | |
| Deployment Preparation | |
| Deployment | |
| Early Life Support | |
| Release Review and Closure | |
Minor Release
| Field | Description |
|---|---|
| Status | Draft |
| Type | Minor |
| Team | Release Management |
| Urgency | Low |
| Impact | Low |
| Priority | 5 |
Microsoft Office 2010 Deployment
| Field | Description |
|---|---|
| Project Name | Office 2010 Deployment |
| Description | Office 2010 Deployment |
| Status | Draft |
| Type | Major |
| Team | Release Management |
| Urgency | Medium |
| Impact | Medium |
| Priority | 3 |
Microsoft Windows 7 Migration
| Field | Description |
|---|---|
| Project Name | Windows 7 Migration |
| Description | Windows 7 Migration |
| Status | Draft |
| Type | Major |
| Team | Release Management |
| Urgency | Medium |
| Impact | Medium |
| Priority | 3 |
Microsoft Windows Server 2008 Security Patch Deployment
| Field | Description |
|---|---|
| Project Name | Windows Server 2008 Security Patch Deployment |
| Description | Windows Server 2008 Security Patch Deployment |
| Status | Draft |
| Type | Major |
| Scope | Standalone |
| Team | Release Management |
| Urgency | Medium |
| Impact | High |
| Priority | 2 |
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