Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Canceling a Task

You can cancel a task that is not completed.

1.Open a workspace that has tasks. For example, open the Change workspace.

2.Open a record within the workspace. For example, open a change.

3.Click the Task tab. The system displays the tasks associated with the record.

4.Highlight a task.

5.Click Cancel on the task toolbar.

6.Enter the reason for canceling the task.

7.Click OK. The system still displays the task in the Task workspace, but displays the status as cancelled.