Service Manager

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Default Task State Transitions Reference

The administrator can create additional statuses to meet the business needs of your organization.

Default State Transitions for Tasks

State	Description
Accept	The user has accepted the task and takes ownership.
Cancel	The task has been canceled and is no longer valid.
Complete	The task has been successfully finished.
Continue	The task is moved out of the waiting status and the clock continues running. The system automatically assigns the task to the user who clicked Continue.
Logged	The task has been added to the log file.
Reassign	The task has been forwarded to a new owner.
Rejected	The task has been refused by the owner and is no longer valid.
Waiting	The owner has placed the task on hold, waiting for further action or information. The clock is placed on hold.