Service Manager
Get Business Objects by Search
Fetches business object records based on the defined search keyword. For example, you can define to fetch incidents that contains boardroom in it.
Base URL:
https://{tenant url}/api/odata/businessobject/{business object type}?$search={search keyword}
Get Business Object by Search - Example
Here is an example to fetch incidents that contains boardroom.
| URL |
https://{tenant url}/api/odata/businessobject/incidents?$search=Boardroom |
|
Method |
GET |
| Header Name | Authorization : Sessionkey |
|
Status Code |
200 |
|
Response Payload |
Click to view the response payload
{ "@odata.context": "{tenant url}/api/odata/$metadata#incidents", "@odata.count": 2, "value": [ { "ActualCategory_Valid": "14348C1FFA044D8AB1E93005B4A0A287", "ActualCategory": "Missing Item", "Category_Valid": "14348C1FFA044D8AB1E93005B4A0A287", "Category": "Missing Item", "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2", "CauseCode": "Other", "ClosedBy": "JClerk", "CreatedBy": "JClerk", "Email": "[email protected]", "RecId": "003B58C0B4554E4BAA30DFD88876582A", "Subject": "Remote control for projector in Boardroom is are missing ", "Symptom": "This is an issue as it is roof mounted and cannot be switched on/off without the remote", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": "KDavidson", }, { "ActualCategory_Valid": "14348C1FFA044D8AB1E93005B4A0A287", "ActualCategory": "Missing Item", "Category_Valid": "14348C1FFA044D8AB1E93005B4A0A287", "Category": "Missing Item", "CauseCode_Valid": "", "CauseCode": "", "ClosedBy": null, "CreatedBy": "SDavis", "RecId": "FAC9B02CB80041768D99EACE6A5DAD43", "Subject": "Remote control for projector in Boardroom is are missing ", "Symptom": "This is an issue as it is roof mounted and cannot be switched on/off without the remote", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": "KDavidson", }, |
Unsuccessful Response
No Records
Scenario: Trying to fetch incidents with search keyword that does not have any records.
https://{tenant url}/api/odata/businessobject/incidents?$search=xxx
Header Name:
Authorization: Sessionkey
| Code | ISM_4000 |
| Description | Bad Request |
| Message |
"No such entry exists". |
|
HTTP STATUS CODE |
400 |
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