Service Manager

Setting the Database Properties for HEAT DSM

The following procedure only applies to on-premise implementations.

You can change a property for the Service Manager database to prevent an intermittent error when you open or refresh the Managed Software tab of the CI Computer business object.

To view or change the database setting, do the following:

1.On the database server, launch Microsoft SQL Server Management Studio.

2.In the Object Explorer area, under Databases, right-click HEATSM and choose Properties from the drop-down list.

3.In the Database Properties dialog box, under Select a page, choose Options.

4.In the Other list, scroll down to Is Read Committed Snapshot On.

•If the value is False, change it to True and click OK.

•If the value is True, click Cancel.

5.Click OK.