Service Manager

Adding Exceptions

You can add holidays and other non-working days as exemptions to the hours of operation.

There are two types of exceptions:

•Recurring - For repeated exception.

•Manual - For one time exception.

Adding Recurring Exception

There are two types of recurring exceptions:

•Working time

•Non-working time

The following are the steps to create a recurring exception:

1.From the Configuration console, click Configure > Organization Profile > Business Hours.

2.Open an existing schedule.

3.Click Recurrent to add a recurrence pattern. The application displays the Add Exception page.

4.Enter information into the fields.

5.Click Save. The application no longer highlights the day and the exception appears at the bottom of the page.

Adding Manual Exception

1.From the Configuration Console, click Configure > Organization Profile > Business Hours.

2.Open an existing schedule.

3.Click Manual dates to add a manual exception, such as a half-day.

4.Enter information into the fields.

5.Click the Add Hours of Operation icon to add a row, then enter the date information.

6.Click the delete icon to remove a row.

7.Click Save.

On the calendar, the application displays the hours of operation settings with an orange background.