Service Manager


Tips for Using the Online Help

Use the following tips to enhance the way you use the Service Manager online help.

Searching in the Online Help

The online help uses a powerful search tool to help you find exactly the information you need. The following are the steps to search in the online:

1.Access the Service Manager online help.

2.Enter a word or phrase in the Search bar and then click the search icon or press the Enter key on your keyboard.

The search results are displayed.

The following are the features of the search feature in the online help:

The first time that you perform a search, the online help application builds an index. This might take a minute. Subsequent searches are almost instantaneous.

The results appear, ranked by the most likely topic first. The first sentence of the topic also appears, helping you to decide if the topic is relevant. Search is not case sensitive.

The search results are listed in ranking order based on the number of times the search words occur in the topic and if the search word is contained in the topic title. This helps to make the search more relevant to the information you are actually trying to find.

The online help search supports partial word search. For example, if you enter Incid, the search returns all topics containing this character combination, such as incident, incidents, incidentally, and coincidental. You can enter a word in the singular case (for example, alert or dependency), and search finds the plural form (for example, alerts or dependencies).

Categories Bar

The topics in the online help are categorized based on the functions and displayed within relevant categories. For example, all topics pertaining to configuration are displayed within Configure.

Following are the available categories:

Welcome - The landing page of the online help.

New Features - Lists the new features for the current and also a few prior releases.

Self Service Quick Reference - Lists the quick reference topics pertaining to Self Service tasks.

Getting Started - Describes general information on getting started with the product.

Using the Service Desk Console - Describes how to use the Service Desk console.

Configure - Describes the setup and configuration tasks.

Administer - Describes the administration tasks mostly for Administrators.

Develop - Describes the API information.

Reference - Lists the information about expressions and functions, as well as miscellaneous reference topics.

Printing the Online Help

You can print the current active page of the online help by either using your configured printer or save as a PDF file. To print, click the Print icon, select the required options to print. Pages are printed with all headings expanded.

Expand/Collapse Headings

Some of the headings and content in the online help may be collapsed for better readability. You can expand/collapse the headings by clicking the Expand All /Collapse All icons.

Sending Feedback on the Online Help

You can share your feedback whether or not the help article was useful or not by clicking the Yes/No buttons beside the Was this article useful? at the end of each help topic. This feedback will be received by Ivanti to make appropriate changes if required.

About the Images in the Online Help

Many images and illustrations are quite large, so they have been included in this online help as a thumbnail image (a small image with a border). This makes it easier to read the help text. Simply click the thumbnail to view the image in full size. You can view multiple images on a page simultaneously.

How to Use Google Translate

The online help uses Google Translate. Although the translation quality is not optimal, you should be able to discern what to do in most situations.

The translate button appears in the upper right corner of the online help. If you do not see this button, do the following, depending on which browser you are using:

FireFox: From the address bar, click the Security button, then from the Keep Blocking section, choose Disable Protection on this Page.

Chrome: From the address bar, click the Security button, then click Load unsafe script.

Internet Explorer: No action is needed. Do not select Show friendly HTTP error messages.

Safari: No action is needed.

Conventions Used in the Online Help

Convention Definition and Usage
Bold text

Text that displays in a GUI element such as a menu item, button, or element of a dialog box, and command names are shown in bold.


For example, click Edit from the toolbar.

Italicized text

Messages and statuses are in italics.


For example, the status is set to approved.

[] Square brackets surrounding a command-line argument mean that the argument is optional.
| Vertical bars separating command-line arguments mean that only one of the arguments can be used.
Is a note that describes related, parenthetical information, such as an explanation, tip, comment, or other useful, but not imperative information.
Is a caution that describes mandatory information about an action that could cause a loss of data.

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