Service Manager
Templates
Applies a template to a business object. For example, when creating an incident, you can choose to apply a template which is a frequently occurring incident such as outlook not working, printer not working, or emails bouncing. When the template is applied, most of the fields are auto-filled as per the template.
You can get the template name from the Metadata API.
Base URL:
https://{tenant url}/api/odata/businessobject/{business object type('business object RecID')}/{template name}
Template - Example
Here is an example to apply Backup Failure template to an incident.
| URL |
https://{tenant url}/api/odata/businessobject/incidents ('7133EDB8A33D42E9B3F6FC440BDDD19A')/Backup_Failure |
|
Method |
POST |
| Header Name | Authorization : Sessionkey/REST API Key |
|
Request Payload |
{ "ActionId":"e8522ea7-ca0b-4656-beb5-ea708f1b56eb", "shouldSave":true,"data":null,"actionParams":{"GridParams":null,"FormParams": {"actionId":"e8522ea7-ca0b-4656-beb5-ea708f1b56eb","objectId": "7133EDB8A33D42E9B3F6FC440BDDD19A","actualObjectType": "Incident#"}},"promptParams":null } |
|
Status Code |
200 |
Unsuccessful Response
Blank Action ID
Scenario: Trying to apply a template to an incident with blank Action ID in the request body.
https://{tenant url}/api/odata/businessobject/incidents('7133EDB8A33D42E9B3F6FC440BDDD19A')/Backup_Failure
Header Name:
Authorization: Sessionkey
| Code | ISM_4000 |
| Description | Invalid Request Payload |
| Message |
[ "Action ID cannot be blank, please provide a valid Action ID and try again" ] |
|
HTTP STATUS CODE |
400 |
Was this article useful?
Copyright © 2019, Ivanti. All rights reserved.