Service Manager



Applies a template to a business object. For example, when creating an incident, you can choose to apply a template which is a frequently occurring incident such as outlook not working, printer not working, or emails bouncing. When the template is applied, most of the fields are auto-filled as per the template.

You can get the template name from the Metadata API.

Base URL:

https://{tenant url}/api/odata/businessobject/{business object type('business object RecID')}/{template name}

Unsuccessful Response



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