Service Manager
Adding Exceptions
You can add holidays and other non-working days as exemptions to the hours of operation.
There are two types of exceptions:
•Recurring - For repeated exception.
•Manual - For one time exception.
Adding Recurring Exception
There are two types of recurring exceptions:
•Working time
•Non-working time
The following are the steps to create a recurring exception:
1.From the Configuration console, click Configure > Organization Profile > Business Hours.
2.Open an existing schedule.
3.Click Recurrent to add a recurrence pattern. The application displays the Add Exception page.
4.Enter information into the fields.
| Field | Description |
|---|---|
| Name | A unique name for the exception. |
| Exception type |
The exception type. You can select one of these: Working time Non-working time |
| Whole day | Applies the recurrence to a 24-hour day. |
| Overnight | Adds this recurrence as an overnight (after business hours) service. |
|
Start |
The start and end time of your operation (not applicable if you select Whole day). |
|
End |
|
|
Recurrence pattern |
The number of occurrences. Select the pattern options according to the chosen interval. Select the interval (daily, weekly, monthly, yearly). |
|
Range of recurrence |
The start and end date ranges for this schedule. No end date End after (enter number) occurrences End by (enter date) |
5.Click Save. The application no longer highlights the day and the exception appears at the bottom of the page.
Adding Manual Exception
1.From the Configuration Console, click Configure > Organization Profile > Business Hours.
2.Open an existing schedule.
3.Click Manual dates to add a manual exception, such as a half-day.
4.Enter information into the fields.
| Field | Description |
|---|---|
| Name | A unique name for the exception. |
| Exception type |
The exception type. You can select one of these: Working time Non-working time |
5.Click the Add Hours of Operation icon 
to add a row, then enter the date information.
| Field | Description |
|---|---|
|
Date |
Date of the exception. |
| Whole day |
Applies the exception to a 24-hour day. |
|
Start Time |
The start and end time of your operation (not applicable if you select Whole day).
|
|
End Time |
|
|
Overnight |
Adds this exception as an overnight service (after business hours). |
|
Name |
Name each row of the exception for future reference (optional). |
6.Click the delete
icon to remove a row.
7.Click Save.
On the calendar, the application displays the hours of operation settings with an orange background.
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