Service Manager


Tracking Licenses

About License Tracking

Assigning a Bundled License to a Role

Designating a User as a Named User for Licensing

Viewing the License Usage Report

About the LogonHistory API

About License Tracking

Service Manager allows both named and concurrent user license types. This data is based on content in the Frs_ops_logon_history business object.

Named Users

Concurrent Users

Named Users

To better support tracking and identification of named users, the Employee business object includes a Boolean field called Is Named User.

Concurrent Users

Concurrent users are users who are currently logged into the application but are not named users or Self-Service Portal users. In reports, you can calculate the number of concurrent users with this expression:

Select * from Frs_ops_logon_history where LoginTime > Timestamp and LogoutTime < Timestamp and not (self service role or named user).

When a user logs out, the application considers this an explicit logout. If a user does not log out, but simply closes the browser window, eventually they time out. If a user logs in again before the timeout occurs, the user consumes another license. In other words, the application shows this user as using multiple licenses (for each log-in session) simultaneously. The application tracks the user IP address of the internet gateway; Service Manager cannot determine multiple log-in sessions using the user IP address.

If a user opens a new browser window and logs in, they consume another session. If a user opens a new browser tab, they share the same session.

Assigning a Bundled License to a Role

This process only applies to on-premise customers. Refer to the "Using the Ivanti License Manager" topic in the Installation and Deployment Guide for Ivanti Service Manager for more information about tracking licenses.

A license bundle restricts the access for a user, depending on which components are included in the license bundle.  For example, a license bundle might contain the Self-Service Portal only.  A user with that license bundle can then only access the Self-Service Portal.

To assign a bundle to a role, do the following:

1.From the Configuration Console, click Configure > Users and Permissions > Roles and Permissions to open the Groups workspace.

2.Click the name of a role. The application displays the Role Details page.

3.Click the Licensing tab. The application displays the License information page.

4.In the Assigned bundle field, select a bundle from the drop-down list.

5.Click Save. The application assigns this license bundle to the role.

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