Service Manager

Viewing the Default Quick Actions for a Business Object

The administrator defines which roles can create, edit, or delete quick actions. See Assigning System Permissions.

Follow these steps to view the default quick actions for a business object:

1.From the Configuration Console, click Build > Automation Tools > Quick Actions to open the Actions Manager workspace. The list of business objects that have quick actions appears.

2.Click Add/Edit for the business object. The Quick Actions Center appears.

The quick actions for that business object appear under the Your Actions tab.

3.To view the details of a quick action, click the quick action name.