Service Manager


Sharing a Business Object Record

You can share an incident, knowledge article, or change link from the business object record to Social Board.

The following are the steps to share a business object record ID along with the record summary or title on Social Board:

1.Log in to the application and navigate to the business object workspace which you wish to share. For example, incident workspace.

2.Open the record that you wish to share and click Share from the toolbar.

A dialog box is displayed.

3.Add a comment in the Share what's new box and click Share .

The post is shared on Social Board workspace.


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