Service Manager

Working with the Survey Metric View

•Viewing the Survey Metrics

•About the SurveyMetricView Business Object

Viewing the Survey Metrics

To view the survey metrics, do the following:

1.Log into the Service Desk Console.

2.Open the Survey Metric View workspace.

Survey Metric View Workspace

3.To view the original record that generated the survey, open a record and click Go To Parent.

Survey Metric View Record

About the SurveyMetricView Business Object

The SurveyMetricView business object has one form and one layout.  It is only available to administrators. The default form shows the following fields for each survey:

Field	Description
Category	The survey category.
CI Owner	The configuration item owner.
Closed Date Time	The date and time the survey was closed.
BO RecId	The RecID of the business object.
Numeric Value	The survey numeric value.
Owner Team	The record owner team.
Owner	The record owner.
Org Unit	The record organizational unit.
Service	The record service.