Service Manager


Performing Ongoing Maintenance for DSM Legacy

After you configure the Service Manager- DSM legacy environment, perform ongoing maintenance to address the following scenarios.

Activating a Computer

A new computer must be activated in DSM before being provisioned from Service Manager.

1.In DSM, choose the Computers & Users tab.

2.Right-click the computer and select Activate Computer.

To configure DSM so that new computers are automatically activated when added to DSM, refer to the documentation provided with DSM.

Creating a New Software Package in DSM and making it installable from Service Manager

The DSM administrator must create a software package on the DSM system. The package must have a property of ITSM Only or DSM and ITSM in the DSM console. See Software Properties in DSM.

1.Synchronize the software package. See About Synchronizing Software Packages and Sets.

2.Change package parameters. See Viewing and Editing Default Installation Parameters.

3.Specify approval requirements or availability in the Self-Service Portal, and then activate the software package. See Specifying Approval for Software Packages.

4.Add the package to a Service Manager record so that the package is grouped together with other similar packages and displays in a filtered list when the Service Manager record is selected. See Linking Software Packages to Service Manager Software Records.




Adding a Computer to DSM

If the new computer does not yet have a fully qualified domain name or a running DSM client agent, map a configuration item to the new computer.

If the existing computer has a fully qualified domain name and a running DSM client agent, and has already been linked to a user, map a configuration item to the new computer. See Configuring the DSM Legacy Integration.

Changing the Recurring Schedule for Software Synchronization

Software packages can be synchronized on a daily or weekly schedule.

Configuration items can be mapped to computers by running Identify Computers on a daily or weekly basis. (We recommend that you run it daily.) See About Scheduled Synchronization.

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