Service Manager


Installer Downloads

The Service Manager Discovery components, such as client agents, can be installed in two main ways: through a gateway or by downloading an agent directly to a computer. The second option includes installing the client agent to a computer (client) that is not connected to the network using the remote installation option. The following covers information about the agents, the options available to install them, and what to consider before selecting an installation method.

For instances where a remote agent is installed (to a computer that is not directly connected to the network) or if an agent is installed directly to a computer, the computers connect to and send their data directly to the Discovery database. This is not always an optimal scenario as it may create unwanted network traffic that compromises the available bandwidth. Consider instead deploying agents through a gateway. For more information about gateways and deploying them, see Installing a Gateway from the Command Line.

Even when installing client agents to computers with UNIX, Linux, or iOS (Macintosh) operating systems, the gateway must be installed on a Windows machine. Discovery currently supports client agents for the following operating systems:

Operating System Versions Supported

7, 8/8.1, 10

Server versions: 2003, 2008, 2008R2, 2012, and 2012R2

Mac iOS OSX (10.x)
UNIX AIX, HP-UX, Solaris
Linux Ubuntu, RedHat, SUSE

The list of installer downloads are given below:

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