Service Manager

Viewing Hardware and Software Changes

Hardware and software changes related to a configuration item can be viewed on the Discovery Manager dashboards.

The application does not track software usage changes and disk free-space changes. The application only tracks the addition, removal, and update of a software or hardware item.

Viewing from a Configuration Item (CI) Record

1.Log in to the Service Manager application as a Discovery Manager.

2.Open the CI workspace.

3.Sort and select any one of the configuration item types.

4.From the Hardware Changes tab, view any hardware changes.

•View the time and other details of the change.

•View the Change Type column, which shows the following values: added, removed, or changed, indicating that the hardware was added, removed, or modified.

•To open the Hardware Changes workspace, select a record and click Go to.

•The Hardware Changes workspace appears, showing the details of the record. The CI Details tab shows more information about the configuration item.

5.Click the Software Changes tab to view any software changes.

•View the time and other details of the change.

•View the Change Type column, which shows the following values: added, removed, or changed, indicating that the software was added, removed, or modified.

•To open the Software Changes workspace, select a record and click Go to.

Viewing Audited Computer Details

Each audited computer has a number of properties that describe the hardware and software of the computer. These properties are collected when the computer is audited and are displayed.

1.Log in to Service Manager as a Discovery Manager.

2.Click the Configuration Item tab.

3.Sort and select any one of the configuration item types.

4.Double-click the name of the computer, and then click on the Hardware or Software tab to view the details.