Service Manager

Viewing the Software Usage

Software usage is shown in the Software Child tab of the workstation, server, virtual workstation, and virtual server forms.

The application automatically removes remote applications if they have not been used for more than 90 days. This also removes the associated terminal clients from the guest/host relationship.

The Usage Frequency column shows the following:

Usage Frequency	Calculated Based On
never been used	The client agent reports usage for software on audited machines only. The never frequency is implied by the fact that usage is not being reported.
used occasionally (or used within the last 30, 60, or 90 days)	The client agent only reports if the application has been used at least once (Occasionally within the last 30, 60, or 90 days) or used more frequently (monthly, weekly, or daily).
daily	If the application has been used on any 3 of the last 7 days, it is categorized as daily.
weekly	If the application has been used in any 2 or the last 4 weeks, it is categorized as weekly.
monthly	If the application has been used in any 2 of the last 4 months, it is categorized as monthly.

If the value is occasionally (or within the last 30, 60, or 90 days), The Last Used Date column shows the date the software was last used.

You must select the Collect Software Usage option on the Inventory Settings form to audit the software usage on the client machines. See Inventory Settings.

1.Log in to Service Manager.

2.Click the CI workspace.

3.Sort and select any one of the configuration item types.

4.Double-click the name of the computer whose software usage to view.

5.Click the Installed Software tab.

6.View the Usage Frequency column, and the corresponding column Last Used On.