Service Manager

Showing or Hiding Master Incident Functions

This function is available only for Service Manager customers using release 2016.2 or later.

1.Log in to Service Manager using the Administrator role, and click Configure Application.

2.From the Settings panel go to Build > Global Constants.

3.Find the Show Master Incident Feature in the Name column.

4.Click in the Value column to change the setting:

•True enables and displays the Declare as Master Incident and Update Related Incident controls.

•False hides the check boxes. The Declare as Master Incident and Update Related Incident controls no longer appear on the Incident pages. The Master Incident and Related Incidents tabs are now also unavailable.

5. Click Save. The changes will affect any role that can view the Incident Management workspace.