Service Manager

Canceling a Release

The state of a new release record is draft. You can leave it in this state while you are gathering information. When you are ready to submit the release, update its status to requested. If you decide to cancel the release, you can do so before you update the release status to requested, unless you are a Release Manager.

If you decide to cancel the release when it is in the active state, you must also cancel its associated milestones; otherwise, the workflow associated with each milestone goes into effect.

You can only cancel a release when it is in the draft state, unless you are the Release Manager.

Draft State

1.Log in to Service Manager as a Change Manager or Release Manager.

2.Open the Release workspace.

3.Open the record to cancel.

4.From the Action Menu, choose Cancel Release.

5.In the Enter Notes for Cancellation field, enter a reason for cancellation and click OK. The status of the release is set to "Canceled".

6.Click Save. A notification is sent to the Release Manager and the Release Owner of the cancellation.

Active State

1.Log in to Service Manager as a Release Manager.

2.Open the Release workspace.

3.Open the record to cancel.

4.Select the Milestones tab.

5.Select the first milestone record in the sequence and click Go to.

6.Select the Workflow Instance tab and select the workflow instance record.

7.From the Action Menu, select Abort. The workflow instance status updates to aborted.

8.On the Milestone form, set the status to "Canceled".

9.Click Save. A notification is sent to the Release Manager and the Release Owner of the cancellation.