Service Manager

Completing a Milestone

You cannot set the status of a milestone to complete (or 100%) until all of the tasks under it have a status of complete. If you try to update the status of a milestone to complete or enter 100% in the % Done field, the system displays an error message stating that the tasks under it are not all in the complete status.

If you created the milestone from a template, you cannot set the status of the milestone to complete or 100% if the approval is in pending status. The system does not create the associated tasks for the next milestone sequence until the status of the milestone is complete.

To complete a milestone that you created manually (that is, a milestone that was not created from a release template):

1.Log in to Service Manager as a Release Manager.

2.Open the Release workspace.

3.Open the release record for which you want to create a milestone.

4.Click the Schedule tab.

5.Values of the % Done field for all of the associated tasks for the milestone should be set to 100%. To do this:

a.

Select the milestone.

b.

Enter 100 in the % Done field.

c.

In the Actual End Date field, enter the date of the milestone completion.

d.

Click Save.