The following roles are most relevant to the Change workspace:
Change Managers ensure that changes are introduced into the organization with minimum disruption to existing services. Change Managers can initiate a change request, but usually they manage changes through their lifecycles.
Change Managers are responsible for analyzing the risk and impact of changes. Change Managers are also responsible for making sure that changes are approved in a timely manner by the appropriate review boards. Change Managers typically create and then request releases for changes.
Change Manager tasks include the following:
•Adding new change types into the system.
•Reviewing requested changes.
•Reviewing and managing all changes that are in pending approval status.
•Linking to or creating a configuration item.
•Linking changes to a release.
•Linking changes to a service.
•Configuring the risk level for changes.
•Setting the risk level for changes.
•Working with the approval process.
•Coordinating Change Approval Board (CAB) meetings.
•Administering standard change templates.
•Auditing implemented changes for its data integrity.
•Tracking the transactional costs associated with changes.
•Conducting post-implementation reviews.
•Viewing dashboards and reports to monitor changes.
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