Service Manager


About Service Owners

Service owners create new services and make them available for creating request offerings (or request items that are available in the Service Catalog). After configuring the request offering, service owners define service level packages for these offerings.

By default, if you log in as the service owner, you are directed to the Self-Service Portal (if you do not belong to other roles).

The default workspaces for service owners are:

Fulfillment Item Package


My Items

Request Offerings

Service Catalog

Service Level Agreement

Service Level Agreement Subscription

Service Level Target

Service Package


Social Board

and many more

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