Service Manager

Answering the Survey

After an incident is closed, the application invites you to participate in a survey. It is important to provide feedback to the Service Desk about their effectiveness.

When you receive a survey email, do the following:

1.Click the survey link or copy the survey URL and paste it into the URL field of a browser.

2.Enter your answers to the questions.

3.Click Submit.

The survey response is stored with the incident.