Service Manager

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Creating a Field

1.From the Configuration console, click Build > Business Objects.

2.Open a business object. The application opens the workspace for the selected business object.

3.Select the Fields tab. The application displays a list of fields.

4.Click Add new. The application displays a list of field types. See Form Field Types.

5.Select a field type. The application displays the Setting Field Details workspace.

6.Enter information in the fields. Depending on the type of field that you create, the application displays different fields. Fields unique to a field are listed under that field type; fields that are common to all fields are listed here.

Field Description
Field Name A unique name without spaces or special characters.
Display Name The name that appears to users.
Description An optional description of the field.
Field Type Automatically set by the application based on the field type that you select. You can only make changes to this value for the Number and Text field types.

Permissions

These permissions are set internally and cannot be configured.

Field Annotations

Field Annotations (not used for Guid fields)

Optional. You can select an annotation from the list to specify a field type. This is not commonly used. You can select from the following annotations:

EmailAddress

Url

PhoneNumber

OrgUnitName

Field Attributes

Unique (not used for link fields)

Specifies if you can assign a unique ID to a record. This ID is unique across all instances (records) in the business object table. This is the same as the unique index used in a Microsoft SQL database.

Nullable (not used for link fields)

Specifies if you can enter a NULL value in the field. Values are not enforced in this field, but when they are defined, they must be unique (even though Unique is not checked).

Hidden in UI

Specifies that the application does not display this field in the user interface. If you check this, you cannot use this field when creating a form. This option is typically activated by default and is of particular use in group and member business objects.

Searched

Specifies if this field can be searched. For example, number fields often produce unexpected results when performing a text search. You can check this field to make your field search correctly. An example is the IncidentNumber field in the Incident business object.

Stored (not used for link fields)

Specifies if the application stores the value of the field in the database. If unchecked, the application evaluates the value of the field at runtime but does not store its value.

Audited

Specifies that changes to this field are audited in the audit stream.

Commonly Used

Not used.

7.Click Save.


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