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Importing Hierarchical XML Data

•About Hierarchical XML Format

•Hierarchical XML Notes

•Example Import File - Incident containing Task.Assignment containing Journal.Notes

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•Hierarchical XML File Examples

About Hierarchical XML Format

Service Manager can import XML files containing more than one business object. To do so, the file must follow a strict format (outlined below). The hierarchical import process supports preprocessing via XSLT to transcribe your current data format to meet this requirement.

Large files (over 50 MB) take longer to preview, because the entire file is downloaded before the first batch can be shown. In other types, the copy/download occurs when moving from the connection to the Object Mapping page. In hierarchical XML, we bypass all mapping pages; hence, the copy/download only occurs when a user wants to preview the file.

The 1.0 schema the XML must follow is:

<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" version="1.0">

 

<!-- decimal or empty string-->

<xs:simpleType name="decimal-or-empty">

    <xs:union memberTypes="xs:decimal empty-string" />

</xs:simpleType>

<xs:simpleType name="empty-string">

    <xs:restriction base="xs:string">

        <xs:enumeration value="" />

    </xs:restriction>

</xs:simpleType>

 

<!-- Parent/Primary BusinessObject (BO) -->

<xs:element name="BusinessObject">

    <xs:complexType>

        <xs:all>

<!-- Parent/Primary BO transaction action -->

            <xs:element name="Transaction" minOccurs="1" maxOccurs="1">

                <xs:simpleType>

                    <xs:restriction base="xs:string">

<!-- Insert only if it does not exist - will not update and error if it exists -->

                        <xs:enumeration value="Insert"/>

<!-- Update only if it exists - will not insert and error if it does not exist -->

                        <xs:enumeration value="Update"/>

<!-- Insert if it does not exist or Update if it exists -->

                        <xs:enumeration value="UpdateAdd"/>

<!-- Delete if it exists or Ignore if it does not exist -->

                        <xs:enumeration value="Delete"/>

<!-- Do nothing -->

                        <xs:enumeration value="None"/>

                    </xs:restriction>

               </xs:simpleType>

            </xs:element>

            <xs:element name="LinkTransaction" minOccurs="0" maxOccurs="1">

                <xs:simpleType>

                   <xs:restriction base="xs:string">

<!-- Link to parent/primary BO -->

                       <xs:enumeration value="Link"/>

<!-- Unlink from parent/primary BO -->

                       <xs:enumeration value="Unlink"/>

<!-- Do nothing -->

                                        <xs:enumeration value="None"/>

                    </xs:restriction>

                </xs:simpleType>

            </xs:element>

<!-- List of composite keys that uniquely locate the onject in the target system -->

            <xs:element name="UniqueKeyList" minOccurs="1" maxOccurs="1">

                 <xs:complexType>

                     <xs:sequence>

<!-- In schema version 1.0 only one unique key is supported -->

                        <xs:element name="UniqueKey" minOccurs="1" maxOccurs="1">

                 <xs:complexType>

                     <xs:sequence>

            <xs:element name="Field" minOccurs="1" maxOccurs="unbounded">

                 <xs:complexType>

<xs:attribute name="Name" type="xs:string" use="required"/>

</xs:complexType>

</xs:element>

</xs:sequence>

</xs:complexType>

</xs:element>

</xs:sequence>

</xs:complexType>

</xs:element>

<xs:element name="FieldList" minOccurs="1" maxOccurs="1">

<xs:complexType>

<xs:sequence>

<xs:element name="Field" minOccurs="0" maxOccurs="unbounded">

<xs:complexType mixed="true">

<xs:all>

<xs:element name="LanguageValues" minOccurs="0" maxOccurs="1">

<xs:complexType mixed="true">

<xs:all>

<xs:element name="de" type="xs:string" minOccurs="0" maxOccurs="1"/>

<xs:element name="fr" type="xs:string" minOccurs="0" maxOccurs="1"/>

<xs:element name="es" type="xs:string" minOccurs="0" maxOccurs="1"/>

<xs:element name="pt_BR" type="xs:string" minOccurs="0" maxOccurs="1"/>

<xs:element name="nl" type="xs:string" minOccurs="0" maxOccurs="1"/>

<xs:element name="jp" type="xs:string" minOccurs="0" maxOccurs="1"/>

<xs:element name="ru" type="xs:string" minOccurs="0" maxOccurs="1"/>

<xs:element name="default" type="xs:string" minOccurs="0" maxOccurs="1"/>

</xs:all>

</xs:complexType>

</xs:element>

<xs:element name="CurrencyValue" type="decimal-or-empty" minOccurs="0" maxOccurs="1"/>

<xs:element name="CurrencyCode" type="xs:string" minOccurs="0" maxOccurs="1"/>

</xs:all>

<xs:attribute name="Name" type="xs:string" use="required"/>

<xs:attribute name="Type" use="optional">

<xs:simpleType>

<xs:restriction base="xs:string">

<xs:enumeration value="" />

<xs:enumeration value="System.String" />

<xs:enumeration value="System.Int32" />

<xs:enumeration value="System.Int64" />

<xs:enumeration value="System.Single" />

<xs:enumeration value="System.Double" />

<xs:enumeration value="System.Decimal" />

<xs:enumeration value="System.DateTime" />

<xs:enumeration value="System.Boolean" />

<xs:enumeration value="Currency" />

</xs:restriction>

</xs:simpleType>

</xs:attribute>

</xs:complexType>

</xs:element>

</xs:sequence>

</xs:complexType>

</xs:element>

<!-- List of related BOs -->

<xs:element name="RelatedBusinessObjectList" minOccurs="0" maxOccurs="1">

<xs:complexType>

<xs:sequence>

<!-- support a maximum of 100 related objects for each parent/primary BO-->

<xs:element name="RelatedBusinessObject" maxOccurs="100">

<xs:complexType>

<xs:sequence>

<xs:element ref="BusinessObject" minOccurs="0" maxOccurs="1"/>

</xs:sequence>

<xs:attribute name="Relationship" type="xs:string" use="required"/>

</xs:complexType>

</xs:element>

</xs:sequence>

</xs:complexType>

</xs:element>

</xs:all>

<xs:attribute name="Name" type="xs:string" use="required"/>

</xs:complexType>

</xs:element>

 

<!-- Hierarchical Business Objects -->

    <xs:element name="BusinessObjectList">

        <xs:complexType>

            <xs:sequence>

                <xs:element ref="BusinessObject" maxOccurs="unbounded"/>

            </xs:sequence>

            <xs:attribute name="SchemaVersion" use="required">

                <xs:simpleType>

                    <xs:restriction base="xs:string">

<!-- schema versions -->

                        <xs:enumeration value="1.0"/>

                    </xs:restriction>

                </xs:simpleType>

            </xs:attribute>

        </xs:complexType>

    </xs:element>

 

</xs:schema>

Hierarchical XML Notes

•The SchemaVersion attribute must be 1.0.

•The maximum levels of child business object is two.  For example, Incident-Task.Assignment-Journal.Notes.

•The transaction must be one of the following: insert, update, updateAdd, delete, or none.

•UpdateAdd inserts a new record if not found, or updates it if it is found.

•None is used when only child business object is linked or unlinked. Otherwise, there is no action.

•LinkTransaction must be one of the following: link, unlink, or none. LinkTransaction is only used in the child business object context. If it is specified in the root level parent info, it is ignored.

•The maximum number of RelationBusinessObjects supported is 100.

•The Type attribute can be one of the following:

•System.Int32

•System.Int64

•System.Single

•System.Double

•System.Decimal

•System.DateTime

•System.Boolean

•Currency

Example Import File - Incident containing Task.Assignment containing Journal.Notes

<?xml version="1.0" encoding="utf-8"?>

<BusinessObjectList SchemaVersion="1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="HierarchicalObjects-1.0.xsd">

    <BusinessObject Name="Incident">

        <Transaction>UpdateAdd</Transaction>

        <UniqueKeyList>

            <UniqueKey>

                <Field Name="IncidentNumber" />

            </UniqueKey>

        </UniqueKeyList>

        <FieldList>

            <Field Name="IncidentNumber">50011</Field>

            <Field Name="Subject">Daily Backup Failure</Field>

            <Field Name="Symptom">Backup failed on server</Field>

            <Field Name="Service">Data Service</Field>

            <Field Name="Category">Backup</Field>

            <Field Name="Owner">JClerk</Field>

            <Field Name="OwnerTeam">Service Desk</Field>

            <Field Name="Impact">Low</Field>

            <Field Name="Urgency">High</Field>

            <Field Name="Source">Phone</Field>

            <Field Name="ProfileLink">John M Doe</Field>

        </FieldList>

        <RelatedBusinessObjectList>

            <RelatedBusinessObject Relationship="IncidentAssocTaskAssignment">

                <BusinessObject Name="Task.Assignment">

                    <Transaction>UpdateAdd</Transaction>

                    <LinkTransaction>Link</LinkTransaction>

                    <UniqueKeyList>

                        <UniqueKey>

                            <Field Name="AssignmentID" />

                        </UniqueKey>

                    </UniqueKeyList>

                    <FieldList>

                        <Field Name="AssignmentID">400011</Field>

                        <Field Name="Subject">Please restore the backup on the Server</Field>

                        <Field Name="OwnerTeam">Service Desk</Field>

                    </FieldList>

                    <RelatedBusinessObjectList>

                        <RelatedBusinessObject Relationship="IncidentContainsJournal">

                            <BusinessObject Name="Journal.Notes">

                                <Transaction>UpdateAdd</Transaction>

                                <LinkTransaction>Link</LinkTransaction>

                                <UniqueKeyList>

                                    <UniqueKey>

                                        <Field Name="RecId" />

                                    </UniqueKey>

                                </UniqueKeyList>

                                <FieldList>

                                    <Field Name="RecId">2B4FDD4BF1FD49FFAD4BF0249A4038EE</Field>

                                    <Field Name="Category">Memo</Field>

                                    <Field Name="Source">Voice Mail</Field>

                                    <Field Name="Subject">Additional Info Request</Field>

                                    <Field Name="TimeSpent">10</Field>

                                    <Field Name="NotesBody">How soon do you need the backup.</Field>

                                </FieldList>

                            </BusinessObject>

                        </RelatedBusinessObject>

                    </RelatedBusinessObjectList>

                </BusinessObject>

            </RelatedBusinessObject>

        </RelatedBusinessObjectList>

    </BusinessObject>

</BusinessObjectList>

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