Service Manager

Home 

Send Mobile Notification Quick Action

About the Send Mobile Notification Quick Action

Parameters

Actions

About the Send Mobile Notification Quick Action

The Send Mobile Notification quick action composes a text message to send to mobile devices for a designated person or group. For example, you can send a confirmation text when a change is approved. The text can be populated with data, such as field values, functions, counters, or global values.

Parameters

Parameter Description
Enter action name A unique name for the quick action.
Enter action description Optional. A description of what the quick action does.
Enter category Optional. The category. Select from the drop-down list.
To

User or group name to send the message to. You can either enter email addresses or create an expression-based entry.

Message Notification message.  You can either enter a message or create an expression-based message.
No update - just send notification Sends a notification without changing any values in the record.
Update FRS data Refreshes all of the data that is cached on the mobile device.
Wipe FRS data Purges all of the data that is cached on the mobile device.
Include information about target object Sends the name of the business object and its RecID with the notification. For example, the string "€target_business_object: Incident, id: 9c04dd5ee393406a8f89e007ae02716e"€ is part of the mobile notification.

Actions

Button Action
Save Commits your settings.
Cancel Exits without saving.

Was this article useful?