Service Manager
Example: Using the Run for Child Quick Action
•Parameters for Release Project Business Object
•Parameters for Change Business Object
•Parameters for Problem Business Object
•Parameters for ServiceReq Business Object
Use the Run for Child quick action to perform an action on a child business object of a business object. See Run for Child Quick Action.
To use the Run For Child quick action:
1.From the Configuration Console, click Build > Automation Tools > Quick Actions to open the Actions Manager workspace. The list of business objects that have quick actions appears.
2.Select a business object from the list and click Add/Edit.
3.In the Quick Actions Center, click the Create New Actions tab.
4.Under the Create New Actions tab, click Run for Child.
5.Enter your parameters in the fields provided. Examples of business objects and their parameters are shown in the tables below.
6.Click Save.
Parameters for Release Project Business Object
Field | Parameter |
---|---|
Enter action name | Update linked RFCs to implemented |
Enter action description | Updates the status of a linked RFC to Implemented if its status is approved. |
Enter category | Form actions |
Relationship | ChangeAssociatedReleaseProject |
Child Object Filter |
$(ApprovalCondition == "true") |
Action to run |
Update status to implemented |
Parameters for Change Business Object
Field | Parameter |
---|---|
Enter action name | Update variance flag |
Enter action description | None. |
Enter category | None. Place this quick action into no category. |
Relationship | Frs_data_VarianceAssocChange |
Child Object Filter |
None. |
Action to run |
Update variance flag |
Parameters for Problem Business Object
Field | Parameter |
---|---|
Enter action name | Resolve via resolution |
Enter action description | Runs a resolution action for problems of highest priority. |
Enter category | Workflow Engine |
Relationship | ProblemAssociatesIncident |
Child Object Filter |
$(Priority == "1") |
Action to run |
Resolve incident via problem resolution |
Parameters for ServiceReq Business Object
Field | Parameter |
---|---|
Enter action name | Cancel tasks |
Enter action description | Cancels the service request assignment once it reaches 30 days old. |
Enter category | System |
Relationship | ServiceReqAssociatedTask:Task#Assignment |
Child Object Filter |
$(BeginningOfDay(30)) |
Action to run |
Cancel |
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