Service Manager
Quick-Actions
Performs quick actions on business objects such as close, clone or resolve an incident.
Base URL:
https://{tenant url}/api/odata/businessobject/{business object type('RecID')/{quick action name}
Get All Business Objects - Example
Here is an example to fetch all business objects of incident type.
| URL |
https://{tenant url}/api/odata/businessobject/incidents('E44D7F1B97534363B5FAD9DAAAFAECF1')/Close_Incident |
|
Method |
POST |
| Header Name | Authorization : Sessionkey |
|
Request Header |
Click to view the request header:
{ "ActionId" : "3492dbcc-e502-44fd-9790-e3e45cb26c45", "ShouldSave": true, "ActionParams": { "FormParams":{ "actionId":"3492dbcc-e502-44fd-9790-e3e45cb26c45", "actualObjectType":"Incident#", "objectId":"E44D7F1B97534363B5FAD9DAAAFAECF1" }, "GridParams": null }, "PromptParams":null } |
|
Status Code |
200 |
|
Response Payload |
Unsuccessful Responses
Blank Parameter
Scenario:
https://{tenant url}/api/odata/businessobject/incidents('E44D7F1B97534363B5FAD9DAAAFAECF1')/Close_Incident
Header Name:
Authorization: Authentication token
| Code | ISM_4004 |
| Description | Not Found |
| Message |
[ "Requested resource not found" ] |
|
HTTP STATUS CODE |
404 |
Invalid Parameter
Scenario:
https://{tenant url}/api/odata/businessobject/incidents('E44D7F1B97534363B5FAD9DAAAFAECF1')/Close_Incident
Header Name:
Authorization: Authentication token
| Code | ISM_4004 |
| Description | Not Found |
| Message |
[ "Requested resource not found" ] |
|
HTTP STATUS CODE |
404 |
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