Service Manager
Creating Hardware and Software Profiles
Hardware and software profiles are used when a new computer is provisioned or when a new software installation is requested in the Self-Service Portal. The application uses the information that you defined in a profile to populate the Hardware Profile and Software Profile fields whenever you submit a new request or incident or whenever a Service Desk Analyst creates one.
Defining Hardware Profiles
When a requester submits a provisioning request in the Self-Service Portal, the application uses the information that they defined in the hardware profile to populate the Hardware Profile field and the Incident Details tab.
The hardware profile that you create here will be linked to computers through the Model field in configuration item records as described in Mapping Configuration Items to DSM-Managed Computers. This allows all computers having the same model number to be included in a single hardware profile.
1.Log in to the Service Desk console.
2.Open the Provisioning Profile Hardware - Legacy workspace.
3.Click New Hardware Profile.
4.Enter information into the fields.
| Field | Description |
|---|---|
| Name | The name of the hardware that is listed in the Hardware Profile field in Incident Details or Request Detail (in the Self Service portal) when a computer provisioning incident is created. |
| Model | The model of computer (as defined in the configuration item record Model field) that will be included in this hardware profile. For example, the model shown in the Hardware Profile record above specifies that all computers having that model in their configuration item record Model field are included in this hardware profile. |
| Hardware Type | An appropriate hardware type, such as desktop or server. To create a new type, click Add. In the New Hardware Type field, enter a new type of hardware and then click Save. |
| OSType | Type of operating system. |
| Price | Price for the hardware. |
| Publish to SelfService | Option available to make the hardware profile available in the Self Service portal. |
| Description | A description of the profile. |
5.Click Save.
Defining Software Profiles
When a requester submits a provisioning request in the Self Service portal, the application uses the information that was defined in the software profile to populate the Software Profile field and the Incident Details tab.
1.Log in to the Service Desk console.
2.Open the Provisioning Profile Software - Legacy workspace.
3.Click New Software Profile.
4.Fill in the Name, OS Type, OS Set, and Description fields. The value that you enter in the Name field displays as a choice in the drop-down list in the Software Profile field in Incident Details when a computer provisioning incident is created.
All activated operating system sets are available as choices in the OS Set field (See Activating Software Packages, Software Sets, and Operating System Sets). Your selection displays under Included Software in Incident Details and in the Installation Package field in the Self-Service Portal.
5.Select Approval Required to require approval for provisioning of this software profile.
6.In the DSM Managed Software section, include the additional software packages or software sets in the software profile.
7.Click Link to link DSM-managed software records to the software profile. The application displays the linked software packages and sets with the operating system set under Included Software in Incident Details and in the Installation Package field in the Self-Service Portal.
The application displays a list of DSM-managed software records.
8.Choose a record to link to software profiles, then click Select.
9.Repeat to link other software packages and sets.
10.Click Save.
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