Service Manager

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Inventory Setting Quick Actions

Service Manager has a number of quick actions that you can use to quickly perform a task. You can call some quick actions from the toolbar and you can access others from the Action Menu. If you cannot call a quick action due to the current status of the selection, the option is dimmed.

Action/Toolbar Icon Name Path Available Description
Change Device Type Toolbar, Action Menu > Configuration Management, and from a CI record

Launches a dialog box that allows you to select and apply a different device type to the highlighted item.

Run Baseline Toolbar, Action Menu > Configuration Management, and from a CI record

Launches a dialog box from which to enter the baseline information.

Deploy Agent Toolbar, Action Menu > Audit, and from a CI record

Allows you to deploy a client agent to the item selected in the list.

Audit Inventory Toolbar, Action Menu > Audit, and from a CI record

Audits the inventory for the item selected (for example, for a computer it audits all hardware, software, and usage statistics).

Remote Scan Toolbar, Action Menu > Audit, and from a CI record

Runs a WMI scan to collect hardware and software information for the select items. Only available for Windows machines.

Resume Client Agent Toolbar, Action Menu > Audit, and from a CI record

Restarts the suspended client agent for the item.

Remove Agent Toolbar, Action Menu > Audit, and from a CI record

The client agent is removed from the application.

Reset Agentless Scan Toolbar, Action Menu > Audit, and from a CI record

Resets the agentless scan for the selected item.

Scan Remotely / Remote Scan Action Menu > Audit, and from a CI record

Sets up remote scan for the item selected.

Set Daily Agentless Scan Action Menu > Audit, and from a CI record

Sets a daily agentless scan for the item selected.

Set Weekly Agentless Scan Action Menu > Audit, and from a CI record

Sets a weekly agentless scan for the item selected.

CI List Action Menu > Configuration Management, and from a CI record

Creates a .xls file of one item, several selected items, or all items listed in the CI workspace.

Show CI Map Action Menu > Configuration Management, and from a CI record

Displays the CI map for the item selected.

Turn on lanprobe Action Menu > Configuration Management, and from a CI record

Turns on LANprobe for the item selected.


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