Knowledge State Transitions Reference

Administrators can create additional statuses to meet the business needs of your organization.

State	Description	Notifications	Roles
Draft	Articles are set to draft when initially created. Users in the Self-Service Portal cannot search the articles in draft state, but other users can.	Knowledge Manager when article is saved	Service Desk Analyst Knowledge Manager Service Desk Manager
In Review	Articles are set to in review when the owner is ready to have it reviewed. Users in the Self-Service Portal cannot search the articles in the in review state, but other users can. This state starts the knowledge approval workflow.	No notifications	Service Desk Analyst Knowledge Manager Service Desk Manager
Reviewed	Article has been approved.	Knowledge Manager	Knowledge Manager
Published	Articles are set to published when the reviewed article is published, which means that it is available in the Self-Service Portal. Only Knowledge Managers can update articles in the published state.	Knowledge Manager Article Owner	Knowledge Manager
Expired	The article is obsolete but can be searched for by internal users.	Knowledge Manager	Knowledge Manager
Archived	The article is no longer part of the Knowledge Base. Only Knowledge Managers can search for it.	Knowledge Manager	Knowledge Manager
Rejected	The article has been rejected after review.	Article Owner	Knowledge Manager

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