Publishing a Knowledge Article
When a knowledge article goes through the approval process and is approved, the system updates the status of the knowledge article to reviewed. A Knowledge Manager then has the option to review the knowledge article again or promote it to the "Published" status.
Only a Knowledge Manager can promote an article to the "Published" status.
1.Log in to Service Manager as a Knowledge Manager.
2.Open the Knowledge workspace or select the Knowledge tab in a parent business object.
3.Select the knowledge article.
4.From the Status field drop-down list, select Published or click Publish Knowledge Article from the toolbar.
The system updates the Published Date field with the current date.
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